Ingrid Outage History
Ingrid is up right nowPingoru has recorded 44 incidents for Ingrid: 21 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 4 of 720 (1%) |
| May 2026 | 4 | 14 of 744 (2%) |
| June 2026 | 2 | 1 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 12 of 744 (2%) |
| September 2026 | 1 | 70 of 720 (10%) |
| October 2026 | 1 | 2 of 585 (0%) |
Incidents, newest first
Minor August 18, 2025 Helthjem, intermittent API connectivity issues 41m Transport Administration
Started Aug 18, 2025, 09:31 AM UTC· resolved Aug 18, 2025, 10:12 AM UTC
- monitoring Aug 18, 2025, 09:31 AM UTC
We are currently monitoring a communication issue with connection to the Helthjem API. This shows itself as intermittent timeouts when attempting to book shipments with Helthjem. Helthjem has confirmed this and are working on stabilizing their API endpoints.
- monitoring Aug 18, 2025, 09:51 AM UTC
No additional connectivity issues detected for the last 20 minutes. We are continuing to monitor the situation.
- resolved Aug 18, 2025, 10:12 AM UTC
Helthjem reports that the intermittent issues are resolved since around 12:00
Minor July 6, 2025 DHL API Outage 1h 14m Transport Administration
Started Jul 06, 2025, 07:48 AM UTC· resolved Jul 06, 2025, 09:03 AM UTC
- identified Jul 06, 2025, 07:48 AM UTC
There is currently an issue identified in DHL API which causes bookings through our platform to fail. DHL is working on the issue. More information here: https://status.api.dhl.com/
- identified Jul 06, 2025, 08:34 AM UTC
DHL is reporting that they are working on the issue. We will update here as well until resolved. For more information, see: https://status.api.dhl.com/
- resolved Jul 06, 2025, 09:03 AM UTC
DHL reports their incident to be resolved. Confirmed from our end as well. Please see https://status.api.dhl.com/ for incident details.
Critical June 12, 2025 Google Cloud Platform outage 46m Checkout, Tracking, Transport Administration, Returns and 2 more
Started Jun 12, 2025, 07:14 PM UTC· resolved Jun 12, 2025, 08:01 PM UTC
- identified Jun 12, 2025, 07:14 PM UTC
We are currently experiencing issues due to out hosting provider Google has global outades of their Compute platform.
- identified Jun 12, 2025, 07:14 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 12, 2025, 07:16 PM UTC
For reference: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
- monitoring Jun 12, 2025, 07:40 PM UTC
Google reports that the issues has been mitigated across their regions where we operate. We are monitoring the situation. https://status.cloud.google.com/
- resolved Jun 12, 2025, 08:01 PM UTC
Operations appear to be back to normal with the Google platform for our regions. We are continuing to monitor the situation.
Major June 11, 2025 Instabox integration errors 1h Transport Administration
Started Jun 11, 2025, 12:30 PM UTC· resolved Jun 11, 2025, 01:30 PM UTC
- identified Jun 11, 2025, 01:18 PM UTC
We have identified an issue with our integration with Instabox that produces issues when attempting to book shipments. The issue has been identified and mitigation is underway.
- monitoring Jun 11, 2025, 01:37 PM UTC
The issue has been resolved and we are currently monitoring our systems for potential additional issues.
- resolved Jun 11, 2025, 01:48 PM UTC
No additional issues reported after fix was deployed. Issue classified as resolved.
Minor May 20, 2025 Checkout widget loading issues 1h 44m Checkout
Started May 20, 2025, 11:45 AM UTC· resolved May 20, 2025, 01:30 PM UTC
- investigating May 20, 2025, 12:24 PM UTC
We are currently investigating an issue that intermittently causes the checkout widget to load properly.
- investigating May 20, 2025, 12:26 PM UTC
We are continuing to investigate this issue.
- investigating May 20, 2025, 01:00 PM UTC
We are still investigating this issue. Please note that it appears to not affect all our customers that use our Checkout Widget.
- monitoring May 20, 2025, 01:24 PM UTC
The investigation has identified that the reported issue is isolated to a small subset of our customer base. Findings indicate an issue with the site integration with our Checkout widget. Not a site-wide outage of the Checkout widget. The continued mitigation of those issues will be conducted with affected parties.
- monitoring May 20, 2025, 01:30 PM UTC
We are continuing to monitor for any further issues.
- resolved May 20, 2025, 03:58 PM UTC
No issues identified in our Checkout widget. Dialogues has been held with parties that experienced issues to have a look at the integration points. Please note that this is a late update of resolution and the status page will later be adjusted with proper timestamps. We wish you a great Wednesday evening.
Critical May 15, 2025 Returns Portal Access issue 43m Returns
Started May 15, 2025, 06:11 AM UTC· resolved May 15, 2025, 06:54 AM UTC
- investigating May 15, 2025, 06:11 AM UTC
We have recently identified an error in the system that affects the Returns Portal. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- monitoring May 15, 2025, 06:51 AM UTC
The error appears to have been resolved. We are currently monitoring the fix and we will update here as we confirm the resolution of this incident.
- resolved May 15, 2025, 06:54 AM UTC
The incident has now been resolved and the Returns Service is operational
Minor May 15, 2025 Issues to connect to Best Transpost API 2h 50m Transport Administration
Started May 15, 2025, 06:05 AM UTC· resolved May 15, 2025, 08:55 AM UTC
- identified May 15, 2025, 06:05 AM UTC
We have identified that there are issues to communicate with the API for Best Transport, which affects shipment bookings. We have contacted carrier about this.
- monitoring May 15, 2025, 08:16 AM UTC
As of around 09:45 the communication has been working as expected with Best Transport API. We will continue to monitor this.
- resolved May 15, 2025, 08:55 AM UTC
This incident is resolved. No further issues to connect to Best Transport API.
Critical April 22, 2025 PostNord Booking Service Disruption 27m Transport Administration
Started Apr 22, 2025, 07:50 AM UTC· resolved Apr 22, 2025, 08:18 AM UTC
- investigating Apr 22, 2025, 07:50 AM UTC
We are currently investigating an issue causing failures in the PostNord booking service. The disruption is resulting in unsuccessful booking attempts for shipments via PostNord. Further information will be shared as soon as we have a clearer picture of the underlying problem and its scope.
- identified Apr 22, 2025, 07:52 AM UTC
The issue affecting PostNord was confirmed on their side. Their systems were experiencing disruptions earlier, which impacted shipment bookings.
- monitoring Apr 22, 2025, 07:54 AM UTC
A fix has been deployed by PostNord, and we are currently monitoring the solution to ensure continued stability and performance.
- resolved Apr 22, 2025, 08:18 AM UTC
This incident has been resolved
Major March 16, 2025 Airmee API down 1h 17m API Connectivity
Started Mar 16, 2025, 04:03 PM UTC· resolved Mar 16, 2025, 05:21 PM UTC
- investigating Mar 16, 2025, 04:03 PM UTC
As of around 1605 today Airmee started to return null messages to our requests. We are currently monitoring the connection and trying to connect with Airmee what the status of getting it back up and running is.
- monitoring Mar 16, 2025, 04:21 PM UTC
We are currently monitoring the API connection and awaiting response from Airmee for the status of resolving this issue
- resolved Mar 16, 2025, 05:21 PM UTC
We are no longer seeing any errors connected with the Airmee API as of 17:51, we will continue to monitor the issues for another 30 minutes to confirm the resolution of the issue
Major February 21, 2025 Incident: UPS REST API Issues 2h 16m Transport Administration
Started Feb 21, 2025, 07:34 AM UTC· resolved Feb 21, 2025, 09:50 AM UTC
- investigating Feb 21, 2025, 07:34 AM UTC
We have recently identified an error in the system that affects (UPS Booking (TA) ). We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- identified Feb 21, 2025, 07:41 AM UTC
It has been identified that the UPS API has a current outage and the solution is being investigated. Updates will follow shortly
- identified Feb 21, 2025, 07:51 AM UTC
We have recieved confirmation that the UPS has escalated the incident and are working on a solution to their REST API to restore services We are currently awaiting a status update from the carrier
- identified Feb 21, 2025, 09:02 AM UTC
The global UPS outage is still ongoing, and the UPS team is actively working to resolve the issue. We will continue to provide updates as progress is made.
- monitoring Feb 21, 2025, 09:15 AM UTC
Ongoing monitoring of the REST API indicates that the service has been restored. We are now awaiting confirmation from the carrier to verify full restoration.
- resolved Feb 21, 2025, 09:50 AM UTC
The incident has now been marked as resolved UPS REST API was officially restored at 10:07
Critical December 19, 2024 Incident Protocol Initiated: Bring Booking 58m Transport Administration
Started Dec 19, 2024, 10:45 AM UTC· resolved Dec 19, 2024, 11:43 AM UTC
- investigating Dec 19, 2024, 10:45 AM UTC
We have recently identified an error in the system that affects Bring Booking. We are currently investigating this with the highest priority and we will be updating you with the status of the investigation and resolution of this issue through this channel. We apologize for the inconvenience in the meantime and ask for your continued patience as we work on resolving this matter.
- investigating Dec 19, 2024, 10:56 AM UTC
Prio: Critical Scope: Bring Booking API Update: Bring is working to restore booking services
- identified Dec 19, 2024, 10:59 AM UTC
We are currently waiting for confirmation from the carrier (Bring) when Booking Services have been restored
- monitoring Dec 19, 2024, 11:07 AM UTC
The error appears to have been resolved. We are currently monitoring booking for Bring and will update here as we confirm the resolution of this incident.
- resolved Dec 19, 2024, 11:43 AM UTC
The incident has now been resolved
Minor December 12, 2024 PostNord API Issue 54m Transport Administration
Started Dec 12, 2024, 10:28 AM UTC· resolved Dec 12, 2024, 11:23 AM UTC
- investigating Dec 12, 2024, 10:28 AM UTC
We are currently investigating booking disruptions for PostNord
- identified Dec 12, 2024, 10:53 AM UTC
PostNord has acknowledged ongoing service disruptions affecting Varubrev
- monitoring Dec 12, 2024, 11:11 AM UTC
API stability has been restored. Booking errors have ceased and we are actively monitoring API performance
- monitoring Dec 12, 2024, 11:13 AM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 12, 2024, 11:15 AM UTC
We are continuing to monitor for any further issues.
- resolved Dec 12, 2024, 11:23 AM UTC
This incident has been resolved.
Notice November 26, 2024 Authentication issue 1h 2m API Connectivity, Ingrid Merchant Platform
Started Nov 26, 2024, 03:42 PM UTC· resolved Nov 26, 2024, 04:45 PM UTC
- identified Nov 26, 2024, 03:42 PM UTC
We have identified an authentication issue from internal testing. We have no evidence to believe that this has been exploited.
- resolved Nov 27, 2024, 12:02 PM UTC
This incident has been resolved. This issue affected users of our In-Store product and has now been resolved.
Notice October 28, 2024 IP Maintenance Notification – API Connectivity
Started Oct 28, 2024, 10:08 AM UTC· resolved Oct 28, 2024, 10:08 AM UTC
- resolved Oct 28, 2024, 10:08 AM UTC
We will be performing maintenance on our production and stage environments Monday, October 28th, in the morning. Our goal is to complete the process smoothly without any downtime. As part of this maintenance, we will be changing IP address to our environment. The new IP addresses are as follows: Stage environment: 34.54.164.202 Production environment: 34.36.165.186 If you have whitelisted our current (old) IPs, please ensure that you add the new ones to your whitelist. The old IPs (104.199.16.61, 35.187.14.136) may still be in use up until Monday, November 4th.