Infraly experienced a major incident on July 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jul 28, 2025, 10:57 PM UTC
Type: Incident Duration: 11 hours Affected Components: Billing, Panel Jul 28, 22:57:00 GMT+0 - Investigating - At 22:57 UTC, our monitoring reported WISP front-end services became inaccessible. Our team is currently working on recovering and bringing online. Jul 28, 23:08:00 GMT+0 - Resolved - At 23:08 UTC, the WISP front-end services came back online and operational again. The root cause was traced to a failure on our main Chicago node, coupled with a routing issue affecting our London node. This resulted in 2 out of 3 sites falling out of sync and becoming inaccessible due to a loss of quorum. Our team quickly enacted recovery procedures in London, restoring it to production. We will continue to monitor the platform closely over the next 24 hours as we work to bring additional nodes back into global quorum. Thank you for your patience and understanding.