Infoblox Outage History

We are investigating an issue causing delays in generating latest hits for certain Infoblox Threat Defense and Universal DDI Reports and Dashboards on the Infoblox Portal in Europe [https://csp.eu.infoblox.com/]. The affected reports include DNS Activity, Universal DDI reports, and dashboards. All other reports/Dashboards seem to be unaffected and are up to date. Our team is actively working to resolve the issue as quickly as possible, and we will provide updates on our progress.

Customers who utilize the category filter feature to block "Phishing/Fraud" category will observe the domain cdn01[.]boxcdn[.]net[.]cdn[.]cloudflare[.]net getting blocked. The domain has been recategorized to "Technology - Other" and our database is being updated. We will provide regular updates on the progress. Workaround: Customers are advised to include the domain in a custom allowlist by referring to the following knowledge base article: https://support.infoblox.com/s/article/4005

We are investigating an issue that affects Cloud Data Connector sending data to syslog servers. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Customers may experience drop in data flow from Cloud Data Connector to Syslog servers

We are investigating latency issues while navigating to different pages on the Infoblox Portal in EU (https://portal.eu.infoblox.com/). We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

We are continuing to investigate this issue.

We are experiencing an issue with unavailability of reports and dashboards on Infoblox Portal in EU (https://portal.eu.infoblox.com). We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress.

We are experiencing an issue with configuring Security page through Infoblox Portal. Our engineers are actively working to resolve this as soon as possible.

We are experiencing an issue with Universal DDI in the EU Region, where customers may experience a delay with delete operations for DNS resource records. The newly deleted DNS records shall not be appearing in the Recycle Bin. Restore operation shall work fine.

We are investigating an issue affecting DNS resolution in multiple PoP locations. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers may experience intermittent DNS resolution issues due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

We are continuing to investigate this issue.

We are currently investigating an issue with our notification service. Customers who have configured notification settings in the Infoblox Portal may experience delays in receiving notifications. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause. Please note that all other services are working as expected.

We are currently investigating an issue with resolving the[.]co[.]za domains. Our team is actively working on the same, and we will keep you informed about the progress.

We are currently investigating an issue with our notification services. Our team is actively working to identify the cause, and we will provide updates as more information becomes available. We are working to resolve this issue as quickly as possible and apologize for any inconvenience this may cause. Impact: Some customers may notice email notifications for components that aren't configured to send them in Infoblox Portal.

We are investigating a partial DNS Traffic Re-route issue in APAC Region. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers that are forwarding DNS traffic to our Global Anycast IP addresses (52.119.40.100 & 103.80.5.100) may experience increased DNS latency due to this. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

We are investigating an issue with some NIOS-X servers going to Platform Management error status. We are actively working to fix the issue as soon as possible and will provide updates on the situation as we make progress. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

We are continuing to investigate this issue. Customers may experience issues when pushing changes through Infoblox Portal to the affected hosts; however, this does not impact protocol services.

We are continuing to investigate this issue.

We are investigating an intermittent issue with the default redirect service that has a custom message and bypass code enable. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Customers using this feature may experience intermittent time outs when redirected to default redirect page that has a custom message and bypass code enable. We will provide updates on the progress of the investigation and resolution. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

We are investigating an issue with delay in updating DNS configurations. Our team is working diligently to identify the root cause and implement a solution quickly. We apologize for any inconvenience this may be causing. Impact: Some customers may experience delay in updating DNS configuration via Infoblox Portal or API. If you are experiencing a service impact or require further assistance, kindly contact our support team at https://support.infoblox.com/

We are investigating an issue where some customers using Okta authentication to log in to the Infoblox Portal may experience login failures or authentication errors.

We are continuing to investigate this issue.