InfoArmor incident

Experiencing an issue receiving inbound calls

Critical Resolved View vendor source →

InfoArmor experienced a critical incident on August 27, 2020, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2020, 04:44 PM UTC
Resolved
Aug 27, 2020, 05:02 PM UTC
Duration
18m
Detected by Pingoru
Aug 27, 2020, 04:44 PM UTC

Update timeline

  1. investigating Aug 27, 2020, 04:44 PM UTC

    We are experiencing an issue with our upstream phone provider. Inbound calls into our customer care team are failing. We’re investigating the issue with our provider and will take down this message once service is restored. In the interim, our customer care team is servicing inquiries via email. We apologize for the inconvenience and hope to have this issue restored shortly.

  2. investigating Aug 27, 2020, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 27, 2020, 04:51 PM UTC

    A fix has been implemented by our vendor and we are monitoring.

  4. resolved Aug 27, 2020, 05:02 PM UTC

    This incident has been resolved.