InfoArmor Outage History

InfoArmor is up right now

InfoArmor had 4 outages in the last 2 years totaling 37h 19m of downtime — averaging 0.2 incidents per month.

There were 4 InfoArmor outages since July 9, 2024 totaling 37h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.infoarmor.com

Critical February 27, 2025

Subscribers not receiving MFA codes

Detected by Pingoru
Feb 27, 2025, 08:28 PM UTC
Resolved
Feb 27, 2025, 10:25 PM UTC
Duration
1h 56m
Affected: Subscribers Portalaip.commyprivacyarmor.com
Timeline · 2 updates
  1. investigating Feb 27, 2025, 08:28 PM UTC

    Our provider for issuing MFA codes is currently experiencing an issue that is causing some subscribers to not receive MFA codes that enable them to login to our portal. The provider is currently working on the issue but we do not have an ETA on full recovery. We will keep this channel updated with status every hour.

  2. resolved Feb 27, 2025, 10:25 PM UTC

    This issue has been resolved, and subscribers can now receive MFA's and login.

Read the full incident report →

Notice February 21, 2025

AIP Scheduled Maintenance 2/22/2025

Detected by Pingoru
Feb 21, 2025, 05:45 PM UTC
Resolved
Feb 23, 2025, 04:34 AM UTC
Duration
1d 10h
Affected: Subscribers Portalaip.commyprivacyarmor.comClient Portal
Timeline · 3 updates
  1. investigating Feb 21, 2025, 05:45 PM UTC

    As part of our commitment to provide continuous, reliable and secure services to our partners and subscribers, Allstate Identify Protection will be performing upgrades on our critical infrastructure. Partners will experience downtime as part of this exercise. Subscribers will be presented with a maintenance page. Affected services will include: Member Portal, Customer Portal, Client Portal Maintenance window: Saturday, February 22, 2025 from 6:30 PM MST - 9:30 PM MST. Estimated downtime: downtime associated with this update may last up to 3 hours. We appreciate your understanding. If you have any questions or would like to speak further with one of our staff members, please contact us at [email protected]

  2. monitoring Feb 21, 2025, 06:06 PM UTC

    This is a notification of planned downtime for Saturday, February 22, 2025 from 6:30PM MST to 9:30PM.

  3. resolved Feb 23, 2025, 04:34 AM UTC

    The planned maintenance has been completed.

Read the full incident report →

Critical November 21, 2024

Subscriber Portal not allowing logins

Detected by Pingoru
Nov 21, 2024, 07:01 PM UTC
Resolved
Nov 21, 2024, 07:17 PM UTC
Duration
15m
Affected: Subscribers Portalaip.commyprivacyarmor.com
Timeline · 2 updates
  1. investigating Nov 21, 2024, 07:01 PM UTC

    Subscribers are receiving an error when trying to login to the portal. We are currently working on the issue.

  2. resolved Nov 21, 2024, 07:17 PM UTC

    Issue has been resolved and subscribers are now able to login. Thank you for your patience

Read the full incident report →

Critical July 9, 2024

Subscribers portal not allowing logins

Detected by Pingoru
Jul 09, 2024, 07:26 PM UTC
Resolved
Jul 09, 2024, 07:43 PM UTC
Duration
17m
Affected: Subscribers Portalaip.commyprivacyarmor.comAllstate Mobile Digital Footprint
Timeline · 2 updates
  1. investigating Jul 09, 2024, 07:26 PM UTC

    We are currently experiencing an issue with subscribers logging into our portal. We are currently investigating the issue.

  2. resolved Jul 09, 2024, 07:43 PM UTC

    This incident has been resolved.

Read the full incident report →