InfoArmor experienced a critical incident on November 19, 2020 affecting Subscribers Portal and aip.com and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Subscribers Portalaip.commyprivacyarmor.comClient PortalSFTP
Update timeline
- investigating Nov 19, 2020, 09:09 PM UTC
This is to inform you that InfoArmor is experiencing an unexpected outage that started at 1:52 PM MST. Engineers are investigating.
- monitoring Nov 19, 2020, 09:44 PM UTC
Our data center provider experienced an outage. Services are currently being restored at 2:41 PM MST. We will continue to monitor.
- resolved Nov 19, 2020, 10:18 PM UTC
This incident has been resolved.