InfoArmor experienced a notice incident on April 20, 2021 affecting Client Portal, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 20, 2021, 05:51 PM UTC
We are currently experiencing an issue that is impacting our Client portal (https://self-service.infoarmor.com/). This issue is due to an issue with one of our vendors that provide authentication to our applications. We will update this channel as we receive updates from the vendor. We appreciate your patience as the vendor works through the issue.
- identified Apr 20, 2021, 07:37 PM UTC
We are still experiencing issues with the client portal due to an outage with our authentication vendor. We will provide another update in an hour if the issue has not been resolved by then.
- resolved Apr 20, 2021, 08:40 PM UTC
The client portal is now available, we apologize for any inconvenience this may have caused. If you have any questions, please reach out to [email protected] or your account manager.