InfoArmor experienced a critical incident on May 7, 2021 affecting Subscribers Portal and aip.com and 1 more component, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Subscribers Portalaip.commyprivacyarmor.comClient PortalSFTP
Update timeline
- investigating May 07, 2021, 03:46 PM UTC
Allstate Identity Experience services are experiencing an unexpected outage that started at 08:18 AM MST. The team is actively working on restoring service and we will keep you posted with updates.
- investigating May 07, 2021, 04:24 PM UTC
We are continuing to investigate this issue.
- monitoring May 07, 2021, 04:57 PM UTC
Update – Services has been restored at 09:53 AM MST. Post restoration, we have validated the services and our teams continue to monitor the environment closely. In parallel the team continues to find the root cause for this incident.
- resolved May 07, 2021, 06:25 PM UTC
This incident has been resolved.