InfoArmor experienced a critical incident on April 1, 2022 affecting Subscribers Portal and aip.com and 1 more component, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Subscribers Portalaip.commyprivacyarmor.comClient PortalSFTPAllstate Mobile Digital Footprint
Update timeline
- investigating Apr 01, 2022, 11:20 PM UTC
AIP Unexpected Outage Allstate Identity Experience services are experiencing an unexpected outage that started at 4:02 PM MST. The team is actively working on restoring service and we will keep you posted with updates.
- investigating Apr 02, 2022, 12:01 AM UTC
The issue had been identified and remediation steps are taking place.
- monitoring Apr 02, 2022, 12:53 AM UTC
Our data center experienced a power outage. Services we restored at 5:14 PM MST. The teams continue to monitor the environment closely.
- resolved Apr 02, 2022, 03:37 AM UTC
This incident has been resolved.