InfoArmor incident

Subscriber and Client Portals are currently unavailable

Critical Resolved View vendor source →

InfoArmor experienced a critical incident on May 1, 2023 affecting Subscribers Portal and Client Portal, lasting 3h 28m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2023, 05:23 PM UTC
Resolved
May 01, 2023, 08:52 PM UTC
Duration
3h 28m
Detected by Pingoru
May 01, 2023, 05:23 PM UTC

Affected components

Subscribers PortalClient Portal

Update timeline

  1. investigating May 01, 2023, 05:23 PM UTC

    We are currently experience an outage across our Subscriber and Client Portals that are preventing logins to our platform. We are currently working on the issue and will provide updates every 30 minutes.

  2. investigating May 01, 2023, 05:25 PM UTC

    issue has been resolved - All services have been restored

  3. investigating May 01, 2023, 05:55 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 01, 2023, 08:52 PM UTC

    This incident was resolved at 10:30 AM and all services have been restored.