InfoArmor incident

Subscribers Unable to log into Subscriber Portal

Notice Resolved View vendor source →

InfoArmor experienced a notice incident on March 15, 2024 affecting Subscribers Portal and aip.com and 1 more component, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 15, 2024, 07:05 PM UTC
Resolved
Mar 15, 2024, 07:13 PM UTC
Duration
7m
Detected by Pingoru
Mar 15, 2024, 07:05 PM UTC

Affected components

Subscribers Portalaip.commyprivacyarmor.comClient Portal

Update timeline

  1. investigating Mar 15, 2024, 07:05 PM UTC

    Subscribers are currently seeing issues after entering their email address, they get an error to call in for support. We are currently investigating the issue and will post an update within 30 minutes.

  2. resolved Mar 15, 2024, 07:13 PM UTC

    Subscribers are now able to login to the portal.