InfoArmor experienced a notice incident on February 19, 2020, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 19, 2020, 03:16 PM UTC
InfoArmor is experiencing an issue with our upstream phone provider. Inbound traffic is failing intermittently. We're investigating the issue with our provider and will update as soon as additional information becomes available. In the interim, InfoArmor call center is servicing participants via email.
- identified Feb 19, 2020, 03:57 PM UTC
Our upstream provider has confirmed the issue. Inbound calls into our customer care team are failing intermittently. The provider is working on a fix, this incident will be updated as soon as additional information becomes available.
- identified Feb 19, 2020, 04:16 PM UTC
Our provider has confirmed the incident has been resolved. We're monitoring phone traffic.
- resolved Feb 19, 2020, 04:32 PM UTC
Systems confirmed to be functioning as expected. Thank you for your patience.