InfoArmor experienced a notice incident on February 21, 2025 affecting Subscribers Portal and aip.com and 1 more component, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 21, 2025, 05:45 PM UTC
As part of our commitment to provide continuous, reliable and secure services to our partners and subscribers, Allstate Identify Protection will be performing upgrades on our critical infrastructure. Partners will experience downtime as part of this exercise. Subscribers will be presented with a maintenance page. Affected services will include: Member Portal, Customer Portal, Client Portal Maintenance window: Saturday, February 22, 2025 from 6:30 PM MST - 9:30 PM MST. Estimated downtime: downtime associated with this update may last up to 3 hours. We appreciate your understanding. If you have any questions or would like to speak further with one of our staff members, please contact us at [email protected]
- monitoring Feb 21, 2025, 06:06 PM UTC
This is a notification of planned downtime for Saturday, February 22, 2025 from 6:30PM MST to 9:30PM.
- resolved Feb 23, 2025, 04:34 AM UTC
The planned maintenance has been completed.