InfoArmor experienced a critical incident on February 27, 2025 affecting Subscribers Portal and aip.com and 1 more component, lasting 1h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Subscribers Portalaip.commyprivacyarmor.com
Update timeline
- investigating Feb 27, 2025, 08:28 PM UTC
Our provider for issuing MFA codes is currently experiencing an issue that is causing some subscribers to not receive MFA codes that enable them to login to our portal. The provider is currently working on the issue but we do not have an ETA on full recovery. We will keep this channel updated with status every hour.
- resolved Feb 27, 2025, 10:25 PM UTC
This issue has been resolved, and subscribers can now receive MFA's and login.