InfoArmor incident

Hardware upgrade to improve capacity and security

Notice Resolved View vendor source →

InfoArmor experienced a notice incident on June 12, 2015, lasting 5d 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2015, 06:57 PM UTC
Resolved
Jun 18, 2015, 01:23 PM UTC
Duration
5d 18h
Detected by Pingoru
Jun 12, 2015, 06:57 PM UTC

Update timeline

  1. scheduled Jun 12, 2015, 06:57 PM UTC

    As part of our commitment to provide services, we are contacting you with this maintenance notice to notify of network upgrades that will be completed the morning of Thursday, June 18th 2015 in our Phoenix datacenter. Please read the following details carefully. Scheduled Date and Time: --------------------------- Thursday, June 18th 2015. The window for this maintenance to be completed in will be between 4 - 5 AM PST. Maintenance Type: PSA-High -------------------- Reason: Hardware upgrade to improve capacity and security. Estimated Downtime and impact services: ---------------------- Downtime associated with these upgrades, while minimal, should only consist of sporadic outages/latency lasting up to 15 minutes during the specified maintenance window. This maintenance activity may potentially impact Web Portal’s and API access. ---------------- We appreciate your patience and understanding in this matter and apologize for any inconveniences it may cause. If you have any questions or would like to speak further with one of our Client Services staff members, please call 1.800.789.2720 or e-mail [email protected].

  2. scheduled Jun 18, 2015, 09:59 AM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Jun 18, 2015, 11:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. completed Jun 18, 2015, 01:23 PM UTC

    The scheduled maintenance has been completed.