InfoArmor incident

PSA-HIGH: Code rollout to support enhanced encryption protocols

Major Resolved View vendor source →

InfoArmor experienced a major incident on July 23, 2015, lasting 5d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2015, 04:13 PM UTC
Resolved
Jul 29, 2015, 07:55 AM UTC
Duration
5d 15h
Detected by Pingoru
Jul 23, 2015, 04:13 PM UTC

Update timeline

  1. scheduled Jul 23, 2015, 04:13 PM UTC

    As part of our commitment to provide a high level of service, please note InfoArmor will be undergoing a codebase update to enable enhanced encryption protocols as part of our maintenance from July 14, 2015 Please read the following details carefully: Scheduled Date and Time: ------------------------------------------------------------------- Tuesday July 28, 2015. Maintenance will begin at 6:00 p.m. MST and is scheduled to be completed within 2 hours. Maintenance Type: PSA-High ------------------------------------------------------------------- Reason: Core codebase updates to enable support advanced encryption protocols. Estimated Downtime and impacted services: ------------------------------------------------------------------- Downtime associated with these upgrades will include the subscriber portal, production and test APIs, enrollment page and client portal. Expected downtime: < 2 hours We appreciate your patience and understanding and apologize for any inconveniences it may cause. If you have any questions or would like to speak further with one of our staff members, please contact us at [email protected]

  2. scheduled Jul 28, 2015, 11:59 PM UTC

    Maintenance will begin as scheduled in 60 minutes.

  3. in progress Jul 29, 2015, 01:00 AM UTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  4. in progress Jul 29, 2015, 01:20 AM UTC

    Sites taken down and access to database limited - update underway.

  5. in progress Jul 29, 2015, 03:00 AM UTC

    Necessary database updates are taking longer than expected. Services should start coming up shortly (within the hour) as code updates are confirmed working. Will update status as services come online.

  6. monitoring Jul 29, 2015, 03:36 AM UTC

    Verification is currently underway for the maintenance items.

  7. monitoring Jul 29, 2015, 04:32 AM UTC

    myportal.infoarmor.com is live once again

  8. completed Jul 29, 2015, 07:55 AM UTC

    All services are tested and running. Production API users may notice some minor service issues and if so please report them to [email protected]