InfluxData incident

Google OAuth Logins issues for Dedicated and Serverless customers

Major Resolved View vendor source →

InfluxData experienced a major incident on November 20, 2025 affecting Web UI and Management API, lasting 5h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2025, 08:52 AM UTC
Resolved
Nov 20, 2025, 02:07 PM UTC
Duration
5h 15m
Detected by Pingoru
Nov 20, 2025, 08:52 AM UTC

Affected components

Web UIManagement API

Update timeline

  1. investigating Nov 20, 2025, 08:52 AM UTC

    We have been made aware of issues with Google OAuth client, we are working with provider to solve the issue.

  2. investigating Nov 20, 2025, 08:54 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 20, 2025, 09:33 AM UTC

    We have tested extensively and found that Cloud dedicated clusters are still functional but we are aware of issues being able to perform certain admin api calls via influxctl

  4. identified Nov 20, 2025, 09:36 AM UTC

    We have tested extensively and found that Cloud dedicated clusters and Cloud 2 cluster are still functional, we can log in using credentials not via Goggle OAUTH. We are aware of issues being where certain admin api calls via influxctl are not able to be performed

  5. identified Nov 20, 2025, 10:14 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Nov 20, 2025, 12:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 20, 2025, 02:07 PM UTC

    This incident has been resolved.