Increase Outage History

Increase is up right now

Increase had 7 outages in the last 2 years totaling 43h 35m of downtime — averaging 0.3 incidents per month.

There were 7 Increase outages since October 29, 2024 totaling 43h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.increase.com

Major August 20, 2026

Elevated API latency

Detected by Pingoru
Aug 20, 2026, 03:14 PM UTC
Resolved
Aug 20, 2026, 07:55 PM UTC
Duration
4h 40m
Affected: API
Timeline · 5 updates
  1. investigating Aug 20, 2026, 03:14 PM UTC

    We are observing elevated API latency and are currently investigating the issue.

  2. investigating Aug 20, 2026, 03:47 PM UTC

    We are still observing elevated API latency and are continuing to investigate the issue.

  3. identified Aug 20, 2026, 03:58 PM UTC

    We have identified that this issue is related to an incident affecting Google Cloud’s us-west1 region. We are continuing to investigate.

  4. monitoring Aug 20, 2026, 04:30 PM UTC

    API latency has come back down to normal levels now. We will continue to monitor our service health.

  5. resolved Aug 20, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 15, 2025

Elevated errors processing webhooks

Detected by Pingoru
Dec 15, 2025, 08:19 PM UTC
Resolved
Dec 15, 2025, 10:23 PM UTC
Duration
2h 4m
Affected: Webhooks
Timeline · 3 updates
  1. investigating Dec 15, 2025, 08:19 PM UTC

    We're experiencing an elevated level of errors processing webhooks and are currently looking into the issue.

  2. monitoring Dec 15, 2025, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 15, 2025, 10:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 10, 2025

API degraded

Detected by Pingoru
Jul 10, 2025, 09:20 PM UTC
Resolved
Jul 10, 2025, 09:23 PM UTC
Duration
2m
Affected: API
Timeline · 2 updates
  1. investigating Jul 10, 2025, 09:20 PM UTC

    We are currently looking into an issue that's resulting errors in the API and the dashboard.

  2. resolved Jul 10, 2025, 09:23 PM UTC

    Our systems are back in a healthy state.

Read the full incident report →

Major June 12, 2025

Intermittent issues due to Google Cloud API failures

Detected by Pingoru
Jun 12, 2025, 06:09 PM UTC
Resolved
Jun 12, 2025, 09:38 PM UTC
Duration
3h 29m
Affected: APICards
Timeline · 4 updates
  1. investigating Jun 12, 2025, 06:09 PM UTC

    We are investigating an issue with card authorizations and file creation.

  2. investigating Jun 12, 2025, 06:44 PM UTC

    This is related to ongoing the Google Cloud DNS incident. We're observing heightened latency on some card authorizations and File creation.

  3. monitoring Jun 12, 2025, 07:12 PM UTC

    Our systems have stabilized and we're continuing to monitor all our services. All payment rails are processing.

  4. resolved Jun 12, 2025, 09:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 9, 2025

Elevated API Errors

Detected by Pingoru
Apr 09, 2025, 07:44 PM UTC
Resolved
Apr 09, 2025, 07:44 PM UTC
Duration
—
Affected: APIWebhooksACH TransfersWire TransfersCardsCheck Transfers and DepositsReal-Time Payments
Timeline · 1 update
  1. resolved Apr 09, 2025, 07:44 PM UTC

    We experienced an elevated level of API errors and increased latency for between 19:30:00UTC and 19:36:40UTC. Once our engineers identified the issues, we rolled back immediately and the platform recovered. All service should be restored now.

Read the full incident report →

Major October 29, 2024

API errors

Detected by Pingoru
Oct 29, 2024, 06:07 PM UTC
Resolved
Oct 29, 2024, 06:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 29, 2024, 06:07 PM UTC

    The API returned errors to some users on 2024-10-29 from 17:58 UTC to 18:00 UTC.

Read the full incident report →