Incident IQ experienced a notice incident on April 11, 2022 affecting Platform, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Apr 11, 2022, 01:59 PM UTC
We are experiencing an issue with one of our firewalls that is incorrectly routing some traffic and causing sites not to load.
- identified Apr 11, 2022, 02:04 PM UTC
We have identified the specific firewall issue and are currently implementing a fix.
- monitoring Apr 11, 2022, 02:30 PM UTC
A fix has been implemented and we are monitoring the results. Firewalls should now be directing traffic correctly and allowing sites to load without any issues. This fix also resolved an issue that was preventing new tickets from being created by inbound emails sent over the weekend.
- resolved Apr 11, 2022, 05:45 PM UTC
This incident has been resolved.