Incident IQ experienced a notice incident on August 31, 2022 affecting Platform, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- investigating Aug 31, 2022, 01:22 PM UTC
We are aware of and currently investigating an issue impacting site load time and the ability to access sites.
- identified Aug 31, 2022, 01:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 31, 2022, 01:40 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 31, 2022, 05:04 PM UTC
We have confirmed that the incident causing login problems has been resolved. We have implemented changes to prevent this specific root cause from reoccurring. Apologies for the brief interruption to service between 9:10am-9:30am EST this morning.