Incident IQ incident

Parts quantities not being removed when added to tickets.

Incident IQ experienced a minor incident on April 20, 2023 affecting Platform, lasting 10d 18h. The incident has been resolved; the full update timeline is below.

Started: Apr 20, 2023, 05:41 PM UTC
Resolved: May 01, 2023, 12:34 PM UTC
Duration: 10d 18h
Detected by Pingoru: Apr 20, 2023, 05:41 PM UTC

Affected components

Platform

Update timeline

identified Apr 20, 2023, 05:41 PM UTC

We are currently aware of an issue preventing part quantities from being removed from inventory when adding parts to tickets. Our engineering team is working on releasing a fix for this issue.
monitoring Apr 24, 2023, 03:18 PM UTC

We have deployed a fix over the weekend to address the the underlying issue preventing users from making parts inventory adjustments via tickets and directly on parts inventory management pages.
resolved May 01, 2023, 12:34 PM UTC

This incident has been resolved.