Incident IQ incident

Unable to submit support tickets through the help sidebar

Minor Resolved View vendor source →

Incident IQ experienced a minor incident on August 14, 2023 affecting Platform, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2023, 12:39 PM UTC
Resolved
Aug 14, 2023, 01:27 PM UTC
Duration
47m
Detected by Pingoru
Aug 14, 2023, 12:39 PM UTC

Affected components

Platform

Update timeline

  1. investigating Aug 14, 2023, 12:40 PM UTC

    We are aware of an issue that is affecting support ticket generation this morning. Our engineering team is investigating and we hope to have this resolved shortly. We will be providing further updates on status.incidentiq.com as they become available. In the meantime you can direct any support related inquiries to [email protected].

  2. identified Aug 14, 2023, 01:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 14, 2023, 01:27 PM UTC

    We have deployed a fix for this issue into production and users should once again be able to submit support tickets as intended We apologize for any inconvenience this may have caused during this outage and appreciate everyone's patience as we worked to resolve this issue.