Incident IQ experienced a minor incident on December 4, 2023 affecting Platform, lasting 7h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Platform
Update timeline
- identified Dec 04, 2023, 01:31 PM UTC
We are aware of an issue causing delays with ticket updates appearing in views and on tickets. The underlying cause has been identified and we are working on resolving this issue as soon as possible.
- monitoring Dec 04, 2023, 06:53 PM UTC
A fix has been deployed and site performance has returned to normal across the board. We are continuing to monitor the situation for the time being to ensure no further delays to ticket views and updates occur.
- resolved Dec 05, 2023, 01:50 AM UTC
This incident has been resolved.