Incident IQ experienced a critical incident on August 5, 2024 affecting Platform, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 07:23 PM UTC
We are experiencing an issue that is causing outages and degraded services. Our engineering is investigating we will provide updates as they become available.
- monitoring Aug 05, 2024, 08:10 PM UTC
All systems have been brought back online and we are currently monitoring the situation as a precaution. We will continue to provide additional updates as they become available. If you have any questions or concerns please contact our support team.
- resolved Aug 05, 2024, 09:08 PM UTC
Starting at 3:10 PM EDT today user began to experience issues accessing Incident IQ. Our engineering team quickly identified the issue and deployed a fix to restore system service soon after. The outage lasted roughly 20 minutes. Though all systems have been restored we are continuing to monitor all platform KPIs to ensure there are no additional disruptions. As always we appreciate everyone's patience as we worked to resolve this situation and if you have any additional questions or concerns please contact our support team.