Incident IQ experienced a critical incident on August 15, 2024 affecting Platform, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2024, 02:28 PM UTC
We are aware of an issue preventing users from accessing the Incident IQ site or causing blank loading pages. Our engineering team is aware of this and is working to restore system functionality as soon as possible. We will provide further updates as they become available.
- monitoring Aug 15, 2024, 03:48 PM UTC
Site access and responsiveness should be restored to normal operation. If you encounter any ongoing issues, please report them via email to [email protected]. Root cause investigation is ongoing and we are actively monitoring all internal performance logs and dashboards to ensure site performance remains optimal. We will continue to provide additional updates here as information is available and validated. Apologies for this interruption in service.
- resolved Aug 15, 2024, 08:37 PM UTC
At approx. 10:30 AM EDT today users began to experience issues accessing Incident IQ. The engineering team engaged and identified an issue that was affecting the ability for users to access the IQ platform. Access was restored at approx. 11:15 AM EDT. Though all systems have been restored, we will continuing to monitor all platform KPIs to ensure there are no additional disruptions. As always, we appreciate everyone's patience as we worked to resolve this situation. If you have any additional questions or concerns please feel free to contact the support team.