IncentFit experienced a minor incident on July 5, 2019 affecting FitBit and Challenges, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
FitBitChallenges
Update timeline
- identified Jul 05, 2019, 08:14 PM UTC
Users will experience delays in Fitbit data imports due to an issue with the FItbit API. We have identified the issue and are working with Fitbit to resolve. Any products or features that depend upon syncing Fitbit data will experience delays including Challenge leaderboards and Benefits earnings. Once resolved all data will import.
- identified Jul 05, 2019, 08:15 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 09, 2019, 06:19 PM UTC
Fitbit resolved the issue yesterday and we can confirm everything is now back to normal.