IncentFit incident

Degraded Performance on Web and Mobile App

Minor Resolved View vendor source →

IncentFit experienced a minor incident on July 12, 2019 affecting Web Application and Mobile Application, lasting 3h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2019, 06:54 PM UTC
Resolved
Jul 12, 2019, 09:57 PM UTC
Duration
3h 3m
Detected by Pingoru
Jul 12, 2019, 06:54 PM UTC

Affected components

Web ApplicationMobile Application

Update timeline

  1. investigating Jul 12, 2019, 06:54 PM UTC

    We are currently investigating an intermittent server side issue that will cause some users to receive brief 502 or timeout errors on the web and mobile apps. When this issue occurs users may see error screens, but the issue should not persist more than a minute at a time; after which, full functionality will be restored.

  2. resolved Jul 12, 2019, 09:57 PM UTC

    This incident has been resolved.