IncentFit incident

Users receiving "we could not complete your request" when creating account password

Major Resolved View vendor source →

IncentFit experienced a major incident on June 1, 2020 affecting Login, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2020, 03:32 PM UTC
Resolved
Jun 01, 2020, 05:07 PM UTC
Duration
1h 35m
Detected by Pingoru
Jun 01, 2020, 03:32 PM UTC

Affected components

Login

Update timeline

  1. investigating Jun 01, 2020, 03:32 PM UTC

    First-time registrants may be receiving an error message during account creation that says, "we could not complete your request". We are currently investigating this issue and hope to have it resolved shortly.

  2. resolved Jun 01, 2020, 05:07 PM UTC

    This incident has been resolved.