IncentFit experienced a minor incident on May 21, 2020 affecting Reward Fulfillment & Payouts, lasting 11d. The incident has been resolved; the full update timeline is below.
Affected components
Reward Fulfillment & Payouts
Update timeline
- identified May 21, 2020, 08:11 PM UTC
As of May 15th, rewards are unable to be redeemed in the IncentFit Merchandise Mall on web or the mobile app. We expect this issue to be resolved for website by 5/22/2020, and for mobile app with the release of version 4.0.9
- identified May 22, 2020, 09:25 PM UTC
A fix for merch mall orders on web has been released. A fix for the merch mall on mobile is pending.
- resolved Jun 01, 2020, 08:53 PM UTC
A fix for the issues with rewards mall ordering on mobile has been released.