IncentFit incident

New Users Unable to Log In on Mobile

Minor Resolved View vendor source →

IncentFit experienced a minor incident on June 4, 2020 affecting Mobile Application and Login, lasting 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2020, 02:43 PM UTC
Resolved
Jun 04, 2020, 03:11 PM UTC
Duration
27m
Detected by Pingoru
Jun 04, 2020, 02:43 PM UTC

Affected components

Mobile ApplicationLogin

Update timeline

  1. investigating Jun 04, 2020, 02:43 PM UTC

    We are currently experiencing an issue with the sign-up process on the IncentFit app, where users are being directed to an alternate sign-up screen and are unable to progress. The sign-up process is still functional onour webapp, and after initial sign-in, users should be able to log in using the mobile app. We expect this to be fixed today.

  2. resolved Jun 04, 2020, 03:11 PM UTC

    This incident has been resolved.