IncentFit incident

Syncing delayed for Apple Health/Samsung Health

Major Resolved View vendor source →

IncentFit experienced a major incident on October 26, 2020 affecting Activity Rewards & Reimbusements and Mobile Application and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2020, 02:20 PM UTC
Resolved
Oct 26, 2020, 06:22 PM UTC
Duration
4h 1m
Detected by Pingoru
Oct 26, 2020, 02:20 PM UTC

Affected components

Activity Rewards & ReimbusementsMobile ApplicationChallenges

Update timeline

  1. investigating Oct 26, 2020, 02:20 PM UTC

    As of 10/23, fitness syncing from Apple Health and Samsung Health has been interrupted. We are currently investigating the cause of the issue. Once syncing functionality is restored, all unsynced activities from the affected period will be synced and properly credited in IncentFit.

  2. identified Oct 26, 2020, 03:34 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 26, 2020, 06:22 PM UTC

    This has been resolved. To sync, please open the IncentFit app.