IncentFit experienced a minor incident on October 11, 2021 affecting Web Application and Mobile Application, lasting 22h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationMobile Application
Update timeline
- identified Oct 11, 2021, 02:36 PM UTC
We are receiving reports that some users are receiving timeout errors. We are currently working on a fix for this.
- identified Oct 11, 2021, 07:49 PM UTC
We are continuing to work on a fix for this issue. All synced data or data pending sync will update as soon as the issue is resolved.
- monitoring Oct 11, 2021, 08:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 12, 2021, 01:21 PM UTC
This incident has been resolved.