IncentFit incident

Users Getting Logged Out of Site

Major Resolved View vendor source →

IncentFit experienced a major incident on January 26, 2022 affecting Web Application and Mobile Application and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2022, 09:40 PM UTC
Resolved
Jan 26, 2022, 09:52 PM UTC
Duration
11m
Detected by Pingoru
Jan 26, 2022, 09:40 PM UTC

Affected components

Web ApplicationMobile ApplicationAPI

Update timeline

  1. identified Jan 26, 2022, 09:40 PM UTC

    Due to a major server upgrade some users may be logged out of the site and not be able to be logged back in until resolved. We will send out an update with the upgrade is completed. In the meantime, please email [email protected] if you have any issues logging activities.

  2. identified Jan 26, 2022, 09:42 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jan 26, 2022, 09:52 PM UTC

    This incident has been resolved.