IncentFit experienced a major incident on June 1, 2022 affecting Mobile Application, lasting 36d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 01, 2022, 08:38 PM UTC
Our team has received reports that the IncentFit app becomes stuck on the loading/splash screen for both iPhone and Android users. For some users "killing" and reopening the app will allow them to access the app. Our team is working on a fix for this. All users can restart the app, or log in from the web app. This issue does not affect any saved data or other parts of the system.
- identified Jul 01, 2022, 09:55 PM UTC
A release for this issue has been instituted, and the new app will be available Tuesday at the latest.
- monitoring Jul 05, 2022, 03:15 PM UTC
The updated iOS application has fixed the problem and we are monitoring the results.
- resolved Jul 08, 2022, 03:52 PM UTC
We have confirmed that the new iOS app is working as expected and we have heard no new reports of this issue.