IncentFit incident

IncentFit Website and App are Not Loading

Critical Resolved View vendor source →

IncentFit experienced a critical incident on July 30, 2024 affecting Web Application and Activity Rewards & Reimbusements and 1 more component, lasting 6h 36m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 10:38 PM UTC
Resolved
Jul 31, 2024, 05:15 AM UTC
Duration
6h 36m
Detected by Pingoru
Jul 30, 2024, 10:38 PM UTC

Affected components

Web ApplicationActivity Rewards & ReimbusementsMobile ApplicationChallengesAPIEventsDiscountsLoginCommunicationsReward Fulfillment & Payouts

Update timeline

  1. investigating Jul 30, 2024, 10:38 PM UTC

    Our application is currently not loading. We are investigating the situation...

  2. identified Jul 30, 2024, 10:45 PM UTC

    We have identified the cause of the problem. The issue is that Amazon Web Services (AWS) is experiencing an outage. We will continue to examine which AWS services are experiences issues to see if there is a temporary workaround while we wait for AWS engineers to fix the outage.

  3. identified Jul 30, 2024, 10:54 PM UTC

    AWS is reporting on the issue here: https://health.aws.amazon.com/health/status Unfortunately we will not be able to work around it and we will have to wait for AWS to resolve the issue.

  4. resolved Jul 31, 2024, 11:07 AM UTC

    This incident has been resolved.