IncentFit experienced a major incident on September 3, 2024 affecting FitBit and Google Fit and 1 more component, lasting 15d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 03, 2024, 05:11 PM UTC
We have identified an issue related to Fitbit's Web API that is causing delays with syncing fitness data for some individuals. We utilize this API to sync user step and activity data with our system. We have reached out to Fitbit's Support team with detailed information in order to remedy this problem as quickly as possible.
- identified Sep 05, 2024, 02:23 PM UTC
We are continuing to work on a fix for this issue. Please see https://status.fitbit.com/ for more information
- monitoring Sep 11, 2024, 04:02 PM UTC
Fitbit seems to have resolved the issue but we are continuing to monitor our queue in order to continue to ensure there is no data loss. Fitbit users can expect to continue experiencing delays in syncing until the queue has been cleared.
- monitoring Sep 12, 2024, 12:59 PM UTC
Fitbit is still having issues as noted on their status page (https://status.fitbit.com), and we are unable to get data in a timely manner. Unfortunately we are still unable to get a timetable from the Fitbit team as to when we can expect a fix to this issue, but we continue to reach out to multiple support contacts for information.
- identified Sep 13, 2024, 07:40 PM UTC
Our technical team has confirmed that Fitbit’s system that sends us fitness data, which includes steps and workout info, is experiencing an outage. This issue also caused delays for other apps like Garmin, Map My Fitness, and Strava. Samsung and Apple Health were not affected. You can find more information on their site: status.fitbit.com. Unfortunately, since this is an issue within Fitbit's system, we are limited in what we can do. We are reaching out to their team hourly to see if they can correct these delays to shorten the time frame. Please subscribe to updates on this page to receive additional information.
- identified Sep 13, 2024, 08:25 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 18, 2024, 06:32 PM UTC
Fitbit has communicated with us that they believe the delays within their API have been resolved, and our system is working at full capacity to sync every account properly. We believe this issue to be resolved but will continue to monitor our queues to ensure it remains resolved. Users may experience small delays in syncing fitness data until the system has caught up
- monitoring Sep 18, 2024, 07:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 19, 2024, 04:15 PM UTC
This incident has been resolved.