Imperva incident
[INC-1038] Imperva Management Portal UI Performance Degradation
Imperva experienced a minor incident on May 15, 2026 affecting Account and User Management, lasting 3h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 15, 2026, 08:17 AM UTC
We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
- investigating May 15, 2026, 08:53 AM UTC
The impact has been identified as isolated to the India region. Technical teams are actively investigating the issue and working towards mitigation. The next update on the incident will be shared no later that 09:22 UTC
- investigating May 15, 2026, 09:21 AM UTC
Technical teams are continuing to actively troubleshoot the issue and are working to restore normal service levels. The next update on the incident will be shared no later that 09:50 UTC
- monitoring May 15, 2026, 09:52 AM UTC
The issue has been identified as ISP-related. Technical teams have taken mitigation actions, and we are observing improvements in service performance. Monitoring will continue to ensure stability.
- resolved May 15, 2026, 11:42 AM UTC
The incident has been resolved and normal service levels have been restored for the Imperva Management Portal.