Imperva incident

[INC-1165] Service Degradation Affecting Newly Onboarded Sites

Notice Resolved View vendor source →

Imperva experienced a notice incident on October 19, 2026, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2026, 05:38 PM UTC
Resolved
Oct 19, 2026, 10:47 PM UTC
Duration
5h 9m
Detected by Pingoru
Oct 19, 2026, 05:38 PM UTC

Update timeline

  1. investigating Oct 19, 2026, 05:38 PM UTC

    We have discovered a service degradation that is affecting newly onboarded sites having problematic with CNAME resolution. Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

  2. investigating Oct 19, 2026, 06:34 PM UTC

    Our internal teams are continuing to investigate the service degradation that is affecting the newly onboarded sites. Investigation into the cause of the service degradation is ongoing. Further updates will be provided by 19:00 UTC

  3. investigating Oct 19, 2026, 07:10 PM UTC

    Investigation into the cause of the service degradation is currently ongoing. Further updates will be provided as information becomes available.

  4. identified Oct 19, 2026, 07:27 PM UTC

    Our internal teams have identified the service degradation that is affecting the newly onboarded sites. They are currently working to remediate the incident and further updates will follow.

  5. identified Oct 19, 2026, 08:30 PM UTC

    Following identification of the service degradation, our teams successfully tested mitigation measures and are actively working to deploy them and restore normal service.

  6. identified Oct 19, 2026, 09:29 PM UTC

    The impact has been mitigated, and normal service has been restored. Our teams are continuing to monitor the environment to confirm stability. The next update will be provided by 22:30 UTC.

  7. monitoring Oct 19, 2026, 09:35 PM UTC

    Mitigation efforts have concluded and new site resolution has returned to normal. The next update will be provided by 22:45 UTC.

  8. resolved Oct 19, 2026, 10:47 PM UTC

    Following successful mitigation and a period of monitoring, we have confirmed that the service is operating normally and the issue is resolved. We apologize for any inconvenience this may have caused.