Impac Risk Manager incident
Unable to access Risk Manager - 502 Bad Gateway
Impac Risk Manager experienced a critical incident on December 8, 2023 affecting Risk Manager, lasting 17h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 08, 2023, 01:17 AM UTC
Users may receive a '502 Bad Gateway' error message when trying to access Risk Manager in our Public production environment only. Our Engineers are working on the issue and we'll keep you updated on the progress. We apologize for any inconvenience.
- monitoring Dec 08, 2023, 03:23 AM UTC
The Risk Manager service has been restored. We'll continue monitoring to ensure everything remains stable.
- monitoring Dec 08, 2023, 06:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 08, 2023, 06:50 PM UTC
We are continuing to monitor for any further issues.
- postmortem Dec 08, 2023, 06:51 PM UTC
This was a major outage of approximately 2 hours duration, and a restoration of service happened around 5pm on Friday afternoon. We plan a deeper investigation, but initial work to restore service suggests some kind of hardware-level outage at the Microsoft Azure datacentre. The IMPAC team apologises for any inconvenience cause by this outage. We work really, really hard to ensure Risk Manager runs smoothly and events like this only strengthen our resolve.