Immutable had 4 outages in the last 2 years totaling 9h 29m of downtime — averaging 0.2 incidents per month.
There were 4 Immutable outages since November 27, 2025 totaling 9h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently monitoring a backlog of orders that require processing on the chain. The current ETA in processing the backlog is approximately 8 hours. We will provide further updates as they are available.
This incident has been resolved.
We are currently investigating reports of numerous services being unavailable.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
We have implemented a fix and are continuing to monitor.
This incident has been resolved.
We are currently investigating an issue impacting Passport that may be causing issues when submitting transactions to Immutable zkEVM. Our team is actively working on resolving this and will provide updates as soon as possible.
We have identified that a change made by Magic Labs is preventing Passport wallets from transacting. Magic are working to revert their changes with restoration expected by 01:45 UTC.
Magic have finished reverting their changes. We have observed a complete recovery with Passport Wallet transactions.
Passport Wallet transactions are fully functional. Thank you for your patience while we worked through this issue with our provider Magic.
On the 28th November 2025 the Immutable Orderbook experienced a partial outage for NFT listing and cancellations. This incident was resolved at 11:00AM by our team. Our team has retrospectively filled this incident to provide public transparency to our outages and after internal incident review has implemented additional protections to ensure that similar failures will not occur in future.