Immuta SaaS Service - Impacting Event Notification

Update timeline

1. investigating Apr 29, 2026, 01:42 AM UTC

   We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage that is causing an issue where some users may have difficulty accessing datasources managed by Immuta. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to [email protected].

2. identified Apr 29, 2026, 03:15 AM UTC

   We are currently investigating an issue affecting access to certain data sources for a subset of users. Our team has identified the underlying cause and is actively working on remediation efforts to restore access as quickly as possible. We understand the importance of reliable access and are prioritizing this issue. We will provide further updates as progress continues. Thank you for your patience.

3. identified Apr 29, 2026, 05:02 AM UTC

   We have made significant progress in resolving the issue impacting access to certain data sources and we are continuing to work on full restoration. Our team is working through the remaining steps to ensure full resolution. We are closely monitoring the situation and taking additional measures to confirm stability. We will share another update once the issue is fully resolved. Thank you for your continued patience.

4. monitoring Apr 29, 2026, 05:49 AM UTC

   We have implemented a fix for the issue impacting access to certain data sources, and access has been restored for the vast majority of affected customers. We are currently monitoring recovery and continuing to work with a small number of customers who require additional time to fully restore access. We expect these remaining cases to be resolved over the next few hours. We will provide a final update once all systems are fully restored. Thank you for your continued patience.

5. monitoring Apr 29, 2026, 01:51 PM UTC

   Access has been restored for nearly all affected customers. A small number of long-running jobs are still in progress and are expected to complete shortly. Once these processes finish, we will continue monitoring to ensure full restoration across all environments. Thank you for your patience as we complete the final steps.

6. resolved Apr 29, 2026, 07:13 PM UTC

   This issue has been resolved - users access to datasources should be operational again.

7. postmortem May 01, 2026, 07:37 PM UTC

   On April 28, 2026 \(UTC\), a platform update introduced instability that impacted a small subset of customers. As a precaution, we rolled back the update shortly after detecting an increased error rate. During this process, an unintended interaction between the update and the rollback caused some users to be removed from certain internally managed groups. For affected customers, this may have temporarily impacted access to data where those groups were used in access policies. The issue began around 19:00 UTC on April 28 and was identified as affecting multiple customers at 00:51 UTC on April 29. We identified the root cause within 30 minutes and deployed a fix to prevent further impact. Restoration of affected group memberships began immediately, and by 05:41 UTC the majority of impacted customers had been fully restored. A small subset experienced additional delay as access changes propagated through downstream systems. We are taking the following steps to prevent this from happening again: * Improving monitoring to detect the initial error condition more quickly * Strengthening safeguards in our deployment and rollback processes If you have any questions or would like a more detailed review, please contact our support team. We sincerely apologize for the disruption and appreciate your patience.