Immuta incident

Immuta SaaS Service - Impacting Event Notification

Immuta experienced a minor incident on May 21, 2025 affecting APAC Request App and EU Request App and 1 more component, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started: May 21, 2025, 12:11 AM UTC
Resolved: May 21, 2025, 01:22 AM UTC
Duration: 1h 10m
Detected by Pingoru: May 21, 2025, 12:11 AM UTC

Affected components

APAC Request AppEU Request AppAmericas Request AppAPAC Governance AppEU Governance AppAmericas Governance App

Update timeline

investigating May 21, 2025, 12:11 AM UTC

We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. This issue is impacting Marketplace along with domains and identification. While some users may not be impacted, others may experience intermittent issues. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to [email protected].
monitoring May 21, 2025, 12:40 AM UTC

We've implemented a fix and are monitoring the results. Some jobs will restart as systems return to normal.
resolved May 21, 2025, 01:22 AM UTC

This incident has been resolved.