Immuta incident
Immuta SaaS Service - Impacting Event Notification
Immuta experienced a minor incident on July 27, 2023, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 27, 2023, 09:49 PM UTC
We want to inform you that the Immuta SaaS platform is currently experiencing a performance-impacting event in processing audit records - all other services are not impacted. This will not cause lost audit records but will delay the processing of the records. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to [email protected].
- investigating Jul 28, 2023, 01:45 AM UTC
We are continuing to monitor this issue. The under lying problem is an issue that has been identified with the cloud provider. Once again this only impacts the ingestion of the audit records - no other services are impacted.
- identified Jul 28, 2023, 02:49 PM UTC
The issue has been identified and escalated with the vendor. We will continue to work on the resolution of this issue. Once again, this does not result in the loss of audit records or impact any other services.
- identified Jul 28, 2023, 08:29 PM UTC
We are continuing to work with the third party vendor on a permanent fix for this issue.
- resolved Jul 28, 2023, 11:15 PM UTC
This issue has been resolved. We are working with the vendor to make sure a permanent solution is in place.