Immuta incident

Immuta SaaS Notification - Immuta Accounts issue

Minor Resolved View vendor source →

Immuta experienced a minor incident on May 25, 2023, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2023, 10:57 PM UTC
Resolved
May 25, 2023, 11:24 PM UTC
Duration
26m
Detected by Pingoru
May 25, 2023, 10:57 PM UTC

Update timeline

  1. identified May 25, 2023, 10:57 PM UTC

    We want to inform you that the Immuta SaaS platform is currently experiencing a partial outage due to a performance-impacting event. While some users may not be impacted, others may experience degraded performance or intermittent connectivity issues involving the Immuta Accounts. Our team is actively working to resolve the issue and restore service to a fully operational state. We apologize for any inconvenience this may cause and appreciate your patience during this time. If you have any questions regarding this issue, please contact our Immuta Customer Support team by opening a ticket at https://support.immuta.com or in the event of an emergency, sending an email to [email protected].

  2. resolved May 25, 2023, 11:24 PM UTC

    This incident was related to the maintenance window today. A DNS change was made that caused some issues accessing Immuta Accounts as the DNS change propagated. We are continuing to monitor the issue as some DNS servers take longer to update than others.