imgix experienced a minor incident on May 20, 2025 affecting Rendering Infrastructure and Web Administration Tools, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Rendering InfrastructureWeb Administration Tools
Update timeline
- investigating May 20, 2025, 03:40 PM UTC
We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information. Previously cached derivatives are not impacted.
- identified May 20, 2025, 03:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 20, 2025, 04:01 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2025, 04:10 PM UTC
This incident has been resolved.