Imagine Learning incident
Twig Science - Unable to Create Enrollments With CSV
Imagine Learning experienced a minor incident on January 14, 2026 affecting Twig Science, lasting 1h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Twig Science
Update timeline
- investigating Jan 14, 2026, 03:40 PM UTC
Our team is actively investigating an issue impacting districts that use CSV uploads to create enrollments for Twig Science. We apologize for the inconvenience and will provide an update soon.
- identified Jan 14, 2026, 04:31 PM UTC
Our team has identified the cause of the issue and are preparing to deploy a solution. We will continue to update progress.
- resolved Jan 14, 2026, 04:46 PM UTC
We are happy to report that users should now be able to resume activities without difficulty. We apologize for the prior inconvenience.