IgniteTech incident

AWS Degraded – Multiple Services in US-East-1 Region

Critical Resolved View vendor source →

IgniteTech experienced a critical incident on October 20, 2025 affecting Acorn and APPS22 and 1 more component, lasting 12h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:11 AM UTC
Resolved
Oct 20, 2025, 11:16 PM UTC
Duration
12h 4m
Detected by Pingoru
Oct 20, 2025, 11:11 AM UTC

Affected components

AcornAPPS22EnterpriseOnDemandAPIJive Cloud US RegionEPMLEnterpriseCases/Case HistoryAnswerHub

Update timeline

  1. identified Oct 20, 2025, 11:11 AM UTC

    AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

  2. resolved Oct 20, 2025, 11:16 PM UTC

    AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational.