IgniteTech incident
Streetsmart outage - devices disconnected issue
IgniteTech experienced a critical incident on March 20, 2024 affecting StreetSmart, lasting 8h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 20, 2024, 12:38 PM UTC
There is an ongoing incident on StreetSmart bridge that led to devices being disconnected and people not able to access the app. Our team is working on fixing the issue.
- identified Mar 20, 2024, 01:53 PM UTC
We have identified the issue and a fix has been published. We will update this page as soon as the new version of the app is available for download.
- monitoring Mar 20, 2024, 04:29 PM UTC
While we await the new version to be deployed for download we have made changes to mitigate the current issues and the app should now be operational again.
- monitoring Mar 20, 2024, 05:14 PM UTC
The new app download is now available if you recently (24 hours) upgraded your app to version 454 (19.0.0_r204) then you need to download the new version published 455 (19.0.0_r205) to be able to use StreetSmart without any issue.
- resolved Mar 20, 2024, 09:27 PM UTC
As of 7:00PM UTC, we implemented a potential solution for the issue related to general app access and server communication. We have performed recovery procedures on our backend server, and we can no longer reproduce the issue identified. We apologize for any inconvenience or difficulty you may have experienced as a result of this issue.