IgniteTech incident

Email Authentication Issue for On-Demand Customers Using OAuth

Major Resolved View vendor source →

IgniteTech experienced a major incident on October 6, 2024 affecting Email, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2024, 05:46 PM UTC
Resolved
Oct 07, 2024, 07:16 PM UTC
Duration
1d 1h
Detected by Pingoru
Oct 06, 2024, 05:46 PM UTC

Affected components

Email

Update timeline

  1. investigating Oct 06, 2024, 05:46 PM UTC

    We are currently investigating the OAuth authentication issue affecting some on-demand customers and are working to identify the source of the problem. We will provide further updates as they become available.

  2. monitoring Oct 07, 2024, 12:43 PM UTC

    A fix has been implemented and issue is resolved. We are closely monitoring the incident.

  3. resolved Oct 07, 2024, 07:16 PM UTC

    This incident has been resolved. For any issues, please contact Support.