IgniteTech incident

"502 Bad Gateway" error affecting all Sococo users.

Critical Resolved View vendor source →

IgniteTech experienced a critical incident on February 5, 2024 affecting Sococo, lasting 2d 12h. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2024, 07:13 PM UTC
Resolved
Feb 08, 2024, 07:39 AM UTC
Duration
2d 12h
Detected by Pingoru
Feb 05, 2024, 07:13 PM UTC

Affected components

Sococo

Update timeline

  1. investigating Feb 05, 2024, 07:13 PM UTC

    We are aware of the "502 Bad Gateway" error affecting all Sococo users. Our team is investigating the issue, we will post regular updates to the status page.

  2. identified Feb 05, 2024, 08:40 PM UTC

    We have identified the source of the problem and are working towards a permanent fix. Site is online at the moment but users might face unavailability intermittently as we keep working on the issue.

  3. identified Feb 06, 2024, 03:52 AM UTC

    Root cause has been identified and is still being addressed. Site is online at the moment, but still expecting intermittent issues.

  4. resolved Feb 08, 2024, 07:39 AM UTC

    The monitoring revealed no new cases, the issue is closed.